Privacy Policy

Who we are

Phrok is operated by WorkHub Platform Inc. (“we”), c/o Raie & co, 1875 S. Bascom Ave, Suite 2400, Campbell, CA 95008, United States. For account data we are the controller; for call content we process on your behalf, we act as your processor (see the DPA). Contact: info@workhub.ai.

Data we collect

Account data: name, email, hashed password, plan and billing identifiers (card details are handled by our payment processor, never stored by us).

Call data: destination and caller numbers, call goal and context you provide, status, timing, cost, transcripts and AI-generated summaries. Audio is not recorded by default.

Technical data: IP addresses, API key usage timestamps and audit logs used for security and abuse prevention.

How we use data

To provide and bill the service, place and summarize calls, prevent fraud and abuse, enforce our policies, provide support, and comply with legal obligations. We do not sell personal data or use call content to train models.

Sub-processors

Twilio (telephony), OpenAI (realtime speech and language models), Stripe (payments), Resend (transactional email), Google (website analytics) and Render (hosting, EU – Frankfurt). Changes are announced in advance.

Analytics and cookies

We use Google Analytics to understand how visitors use our website (pages viewed, approximate location, device and browser). Google Analytics sets cookies and receives your IP address, which Google does not store. We use it only for aggregate statistics, never for advertising, and do not load it on pages that contain sign-in or password-reset links. You can block it with your browser settings or the Google Analytics opt-out add-on (tools.google.com/dlpage/gaoptout).

Retention

Call records and transcripts are deleted automatically after the retention period you configure (default 90 days). Account data is kept while your account is active and deleted on account deletion, except where we must retain billing records by law.

Your rights

You can export or delete your data at any time from Settings. Depending on where you live you may also have rights to access, correct, restrict or object to processing and to complain to a supervisory authority. Contact info@workhub.ai.

Call recipients

If you received a call from our agent, it was placed on behalf of the person named in the call. You can ask not to be called again during the call, or contact info@workhub.ai to exercise your rights.

Security

We store only hashes of passwords, API keys and tokens, encrypt data in transit, restrict access by tenant, and log administrative actions.